If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt.
Please send an email to email@example.com quoting your order number and we will reply promptly with instructions for the return.
Returned items must be unworn and not washed. Items to be packaged with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are despatched within 28 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods and the delivery is recorded and all documentation is retained safely.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable if received goods are faulty or we have made a mistake with your order.
Please feel free to contact us at firstname.lastname@example.org or call our customer services line on 08452 69 69 01 if you require any further information.